Delivery, Shipping & Returns

Each painting from VIA VIA studios is an original artwork and therefore deserves a different approach than a standard package. From careful packaging to coordinating the delivery: I pay great attention to safe shipping, so that your painting arrives in perfect condition.

What is the delivery time?

The estimated delivery time for a painting in stock is 5 to 10 working days.

After your order, I carefully inspect the painting, provide protective packaging, and prepare it for shipment. I will then personally contact you to arrange the delivery, so you know exactly when to expect your painting.

Curious about the current delivery time for a custom painting? Feel free to contact us for an estimate.

Why are you contacting me personally?

Because it is an original and fragile work of art, I will contact you personally after each order.

Together, we will agree on a suitable delivery time and, if necessary, discuss the most appropriate delivery method. This way, we ensure that your painting is delivered safely and without unnecessary risks.

What are the shipping costs?

Shipping costs are automatically calculated during checkout. Depending on the size, you pay €19.95 or €29.95 within the Netherlands.

Can I also pick up my painting?

Yes. You are most welcome to pick up your painting free of charge in Boskoop (South Holland).

After your order, I will contact you to arrange a suitable pick-up time.

Do you also ship internationally?

Yes, international shipping is possible. As the options, shipping costs, and delivery times vary by destination, international shipping always takes place in consultation.

Therefore, please contact me via the contact form before placing an order. I'd be happy to discuss the possibilities and then provide a suitable shipping quote.

What if my painting arrives damaged?

Although every painting is carefully packaged, unforeseen circumstances may occur during transport.

Therefore, please check your order immediately upon receipt. Should the painting arrive damaged, please contact us within 48 hours and send some clear photos of the damage. I will then work with you to find a suitable solution.

Returns

Are you not completely satisfied with your purchase? You can return your order.

To do so, please contact us via the contact form within 14 days of receipt. Please state your order number and the reason for return. You will then receive further return instructions from me.

To be eligible for a return, the painting must:

  • be undamaged;
  • be returned complete;
  • be returned in its original packaging, if reasonably possible.

After receipt and inspection of the painting, the purchase amount will be refunded within 14 days using the same payment method with which the order was placed.

All costs for returning the item are at the buyer's expense.

Please note: paintings made specifically to order (commissions) cannot be returned.